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Shipping Policy

DESKDOME is the operator of https://thedeskdome.com. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

All orders will be dispatched from our warehouse within 3-5 business days. In peak periods please allow for up to 7 business days for dispatch.

Delivery to the United Kingdom is FREE and takes 7-15 business days. 

Anywhere outside of the UK may include a £2.95 shipping fee and will take between 7-20 business days.

***All shipping times exclude clearance/customs delays

Please Note!!

Due to the latest COVID -19 events in the world, deliveries may be delayed for several days. We hope for your understanding of the situation and will try to deliver as quickly as possible.

 

General

Subject to stock availability, we try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

Transit Time Domestically

Generally, orders shipped internationally are in transit for 4-28 days. This varies greatly depending on the destination.

Dispatch Time

Orders are usually dispatched within 3 business days of the payment order.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

Tracking Notifications

All orders are trackable & shipped within 24 to 72 hours of you placing the order using Free Worldwide Shipping.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Customer service

For all customer service enquiries, please email us at info@thedeskdome.com